Return Policy

Thank you for doing business with USATIENDONLINE.COM The following represents USATIENDAONLINE.COM No Hassle Return Policy. For further information, please call a customer experience specialist Monday through Friday between 8:00am & 8:00pm ET.

USA and Canada: 786.753.7547 Email:
International: +1 786 753 7547

To learn about your options for returning merchandise.
USATIENDAONLINE.COM will not issue credit for items that have been altered or damaged.
If you would like to make an exchange, please include the color and/or size you wish to receive.
Exchanges can only be made for items being returned to our fulfillment distribution centers.
With an exchange we will first refund your original order and then place a new order for you based on the information included on the exchange form sent with your return.
Please allow 5 business days from the day USATIENDAONLINE.COM receives your item to see your exchange order under “My Account”. If you have an email address on file, you will receive an order confirmation email, as well as a shipping confirmation email so you can easily track the progress of your package.

Returns must be pre-authorized and must be returned within 30 days of original ship date. Call our customer service department at +1 786 753 7547 to arrange your return authorization number.

Be sure to include the original packing slip (or a copy) or invoice in the package. Shipping must be prepaid. We will not accept C.O.D. shipments. Any claims or discrepancies in the shipment must be made within 5 days of receipt of the merchandise.

Factory standard non-stock items, discontinued, liquidation, made to order and cut to length products are not returnable. All books and software that are opened cannot be returned.

Platosdetorno.com reserves the right to decline the return or credit of any product deemed misused or non-saleable.

Should a UPS, Fedex, DHL, TNT, USPS, others carriers and international orders shipment arrive visibly damaged, REFUSE THE SHIPMENT & call us toll free at +1 786-7537547 request a replacement. We will immediately initiate a claim with the carrier and a new order for the damaged merchandise. Should you receive a Carriers shipment with hidden damage, call +1 786 753 7547 to advise our office of the damages and we will assist you with your claim and enter a new order for the damaged merchandise if necessary. Keep ALL damaged goods, container and packaging until you are advised to dispose of them. All claims must be reported within 5 business days of receipt of merchandise.

Should a truck or motor freight shipment arrive visibly damaged, customer should REFUSE THE SHIPMENT & sign the delivery receipt ‘package received damaged’, as ALL VISIBLE DAMAGE MUST BE NOTED AT TIME OF RECEIPT. Should you receive a truck or motor freight shipment with hidden damage, the carrier must be notified within 24 hours of delivery. Keep ALL damaged goods, container and packaging for the carrier’s inspection. For all shipments under a customer’s collect carrier account, the customer must file the claim directly with the carrier. Call +1 786 753 7547 for assistance and/or to place a replacement order if required.

Contact us at usatiendaonline.com@gmail.com for questions related to refunds and returns.

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